Token Refund Policy
How Tokens Work in ViralPop
A fair, flexible, user-centered approach
Most AI-powered creative platforms operate with monthly credits that:
Expire if they are not used.
Are consumed automatically, regardless of result quality.
Do not offer refunds, even when the output fails to meet technical expectations.
ViralPop works differently.
Tokens that do not expire
In ViralPop, tokens do not expire.
They are not tied to a monthly cycle.
You can use them at your own pace, when you actually need them, without pressure to “use them before they’re gone.”
Usage based on real execution
Each token represents a real content generation.
Tokens are not deducted by time.
They are consumed only through effective use.
Token Refund Policy, when applicable
Unlike other platforms, ViralPop does consider token refunds when the result shows:
Technical errors.
Objective misalignment with what was requested.
Failures attributable to the tool itself.
This means you do not assume the full risk when the system does not deliver what was promised.
Shared responsibility, not unilateral
When the user clearly defines their instructions, ViralPop responds with precision.
When certain parameters are not specified, the system acts creatively by default, in a transparent way.
This model creates a fair balance:
The user retains control.
The platform assumes responsibility when appropriate.
The unfair model of “forced credit consumption” is avoided.
Why this matters
Because ViralPop is not designed to make you spend tokens,
but to help you extract real value from each one.
This approach not only improves the user experience,
it reflects a clear philosophy: trust, transparency, and respect for the user.
Token Refund Policy
At ViralPop, our priority is to provide you with a positive, fair, and transparent experience.
That’s why we’ve designed a Token Refund Policy that protects both your satisfaction and the sustainability of the service.
Our commitment
Each token represents a real creative and computational generation process.
When a result does not meet what was requested due to causes attributable to the platform, we are fully committed to correcting the issue or refunding the corresponding token.
When does a refund apply?
A token may be refunded when:
The content presents a technical error (corrupted, incomplete, or incorrect file).
The result does not objectively correspond to what was clearly requested.
Explicit instructions provided were not respected by the system.
In these cases, refunds are evaluated objectively by reviewing the instructions submitted and the generated output.
When does a refund not apply?
A refund does not apply when:
Certain parameters were not specified and the system made creative decisions by default.
The result is technically correct but does not match a subjective expectation.
The usage instructions for the tool were not followed.
The dissatisfaction arises from a change of opinion after the generation was completed.
An important note
The quality and accuracy of the result depend directly on the clarity of the instructions provided.
When some parameters are not defined, the user implicitly authorizes ViralPop to select the most appropriate options based on its creative criteria.
Our goal is not to limit creativity, but to provide a fair, clear, and balanced framework for everyone.
🪙 Frequently Asked Questions
Token Refund Frequently asked questions
A token represents a real content generation process, involving both computational and creative resources.
Yes. If the file is corrupted, incomplete, or presents technical issues, the token is eligible for a refund.
When the generated content does not objectively align with the clear instructions provided (such as theme, format, or concept).
In that case, the system automatically completes the missing parameters. The resulting creative choice is not considered an error.
No. Personal preferences or expectations that were not explicitly specified do not constitute a system error.
If the result correctly reflects the selected parameters, the token is not refundable.
Refunds are evaluated through an objective review of the submitted instructions and the generated output.
No. Refunds do not apply to changes of opinion after the generation has been completed.
By reading the instructions carefully and clearly detailing what you want before generating the content.
No. It is designed to ensure a fair, clear, and sustainable experience for all ViralPop users.
The seed is a unique identifier assigned to each content generation in ViralPop. It allows us to accurately locate the exact generation associated with your request.
When submitting a Token Refund request, the seed helps us:
Identify the specific generation in our system.
Verify the parameters and instructions used.
Ensure the refund process is fair, secure, and objective.
The seed is included in the generation details sent to you after each content creation.
You can typically find it in:
The delivery message or email associated with your generation.
The generation confirmation screen or summary.
For the refund process to work correctly, the seed must be submitted together with the same email address used during that generation.
🪙 Token Refund Form
I confirm that I have read and understood the Token Usage Policy.